Airtel CMS FAQs

1. What is a CMS (Cash Management System) Product?

With the CMS product, authorized Cash executives for or customers of organizations can deposit the cash with their organizations at any of Eko’s merchant outlets.
Background: A lot of organizations like Zomato, Swiggy, Dunzo, lending companies are owed money from their end-customers. Often this money is in the form of cash (cash on delivery, cash EMIs) which can be dropped at the merchant outlet by customers or agents where the merchant can make the payment on behalf of them. This is done with the help of CMS.

2. Do Merchants need to onboard themselves for this product?

No Merchants do not need to onboard themselves for the Airtel CMS.

3. Do customers (Depositors) need to onboard themselves for this product?

No, Depositor only have to verify themselves using mobile number + OTP.

4. What is the process flow for Airtel CMS

Login to Connect.
On the left hand side menu , click on Eko Store.
Click on Airtel CMS.
Enter customer’s mobile number.
Click on “Open Airtel CMS” - you will be redirected to airtel CMS.
Choose biller name from select company drop down menu.
Enter agent/customer identification number.

5. What is the difference between an agent and a customer ?

Agent: is the agent hired by the company (biller) to collect money from the end-customers and deposit it at the merchant outlet.
Customer: Customer is the end-customer who owes money to the company and can drop the cash at the merchant outlet.

6. Can I open Airtel CMS page directly ?

No you cannot open the Airtel CMS page directly from the browser. The amount for a transaction on airtel CMS is deducted from your E-value. Once you are redirected from Connect to Airtel CMS for a session,, Eko checks the wallet balance of the merchant and deducts the balance once you complete the transaction in the same session. Eko then gives airtel go-ahead to proceed with the transaction.

7. Transaction response is awaited, what to do ?

Transaction status will be updated after sometime , please wait.

8. I was doing the transaction but the session timed out ?

Once on the airtel CMS portal, you have to complete the transaction within 15 minutes. Post 15 minutes , you will be logged out. In such a case , please click on airtel CMS on the left hand menu and reinitiate the transaction.

9. Customer is not able to receive the OTP on their mobile number

Please raise the ticket for same on Connect>Raise Query>CMS>OTP>OTP not received

10. What are the commission for the product?

Biller Name	Merchant Commission	Distributor Commission
AADHAR_AGENT	0.124%	0.029%
AADHAR_CUSTOMER	0.138%	0.032%
ADANI CAPITAL PRIVATE LIMITED AGENT	0.124%	0.029%
ADITYA BIRLA FINANCE LIMITED_CUSTOMER	0.179%	0.041%
ADYA DAIRY_AGENT	0.165%	0.038%
AKASA FINANCE LIMITED_AGENT	0.220%	0.051%
AKASA FINANCE LIMITED_CUSTOMER	0.220%	0.051%
AMU LEASING_CUSTOMER	0.207%	0.048%
ANI TECHNOLOGIES PRIVATE LIMITED CUSTOMER	0.193%	0.044%
ANUJ DAIRY PRIVATE LIMITED AGENT	0.165%	0.038%
AROHAN_AGENT	0.083%	0.019%
AROHAN_CUSTOMER	0.083%	0.019%
ARTH MICRO FINANCE PVT LTD AGENT	0.179%	0.041%
ARTH MICRO FINANCE PVT LTD AGENT	0.179%	0.041%
ARTIONIS INDIA LLP AGENT	0.179%	0.041%
ASA INTERNATIONAL INDIA MICROFINANCE LTD_AGENT	0.096%	0.022%
ASA INTERNATIONAL INDIA MICROFINANCE LTD_CUSTOMER	0.110%	0.025%
ASIRVAD MICROFINANCE LIMITED_AGENT	0.124%	0.029%
ASIRVAD MICROFINANCE LIMITED_CUSTOMER	0.124%	0.029%
AVANTI_AGENT	0.110%	0.025%
AVANTI_CUSTOMER	0.110%	0.025%
AXIS BANK LIMITED_AGENT	0.096%	0.022%
BAJAJ AUTO FINANCE LIMITED CUSTOMER	0.193%	0.044%
BAJAJ FINANCE CUSTOMER	0.193%	0.044%
BLACKBUCK_CUSTOMER_CHANGE	0.132%	0.031%
BLUE JAY FINLEASE LIMITED AGENT	0.220%	0.051%
BLUE JAY FINLEASE LIMITED CUSTOMER	0.220%	0.051%
BLUE JAY FINLEASE LIMITED_ZIPLOAN AGENCY AGENT	0.220%	0.051%
BLUE JAY FINLEASE LIMITED_ZIPLOAN CUSTOMER	0.220%	0.051%
BUNDL TECHNOLOGIES CUSTOMER	0.138%	0.032%
BUSSAN AUTO FINANCE AGENT	0.207%	0.048%
BUSSAN AUTO FINANCE INDIA PVT LTD CUSTOMER	0.275%	0.064%
BUSYBEES LOGISTICS SOLUTION PVT LTD_XPRESSBEES AGENT	0.116%	0.027%
BYCYSHARE TECHNOLOGIES PRIVATE LIMITED_ZYPP ELECTRIC_AGENT	0.193%	0.044%
CHOLAMANDALAM INVESTMENT AND FINANCE LIMITED_HL AGENT	0.088%	0.020%
CHOLAMANDALAM INVESTMENT AND FINANCE LIMITED_HL CUSTOMER	0.088%	0.020%
CHOLAMANDALAM INVESTMENT AND FINANCE LIMITED_LAP_AGENT	0.088%	0.020%
CHOLAMANDALAM_AGENT	0.088%	0.020%
CHOLAMANDALAM_CUSTOMER	0.088%	0.020%
DAVINTA FINANCIAL SERVICES PRIVATE LIMITED AGENT	0.151%	0.035%
DBAGENT_IFFCO TOKIO	0.116%	0.027%
DCB BANK_FIN1_AGENT	0.096%	0.022%
DCB BANK_FIN1_CUSTOMER	0.096%	0.022%
DCB BANK_FINCL_AGENT	0.096%	0.022%
DCB BANK_FINCL_CUSTOMER	0.096%	0.022%
DELIGHTFUL GOURMET_AGENT	0.110%	0.025%
DEUTCHE BANK AG AGENT	0.116%	0.027%
DHANI LOANS AND SERVICES LTD AGENT	0.138%	0.032%
DHANI LOANSAND SERVICES LIMITED CUSTOMER	0.138%	0.032%
DJT FINANCIAL SERVICES PVT LTD_AGENT	0.138%	0.032%
DUNZO DIGITAL PRIVATE LIMITED AGENT	0.275%	0.064%
DVARA _AGENT	0.110%	0.025%
DVARA _CUSTOMER	0.110%	0.025%
DVARA E REGISTRY_AVANTI FINANCE _AGENT	0.193%	0.044%
DVARA E- REGISTRY PVT LTD_AGENT	0.193%	0.044%
DVARA E-REGISTRY_MONEXO_AGENT	0.193%	0.044%
ECOM EXPRESS PRIVATE LIMITED AGENT	0.050%	0.011%
EQUITAS SMALL FINANCE BANK_AGENT MF COLLECTION	0.072%	0.017%
EQUITAS SMALL FINANCE BANK_AGENT RD COLLECTION	0.072%	0.017%
ESMACO_AGENT	0.124%	0.029%
EXPEDIENT HEALTHCARE MARKETING PVT LTD AGENT	0.234%	0.054%
FAIRASSETS_CUSTOMER	0.165%	0.038%
FINCARE SMALL FINANCE BANK LTD_AGENT	0.050%	0.011%
FINOVA CAPITAL PVT LTD AGENT	0.165%	0.038%
FINOVA CAPITAL PVT LTD AGENT	0.165%	0.038%
GODAWARI EMOBILITY LTD_EBLU CUSTOMER	0.179%	0.041%
HDB_AGENT	0.220%	0.051%
HDB_CUSTOMER	0.248%	0.057%
HDFC LIFE _CUSTOMER	0.110%	0.025%
HDFC LIFE ULIP _CUSTOMER	0.110%	0.025%
HERBALIFE INTERNATIONAL INDIA PVT LTD AGENT	0.124%	0.029%
HERBALIFE INTERNATIONAL INDIA PVT LTD_AGENT	0.124%	0.029%
HERO FINCORP LIMITED AGENT	0.074%	0.017%
HERO FINCORP LIMITED CUSTOMER	0.193%	0.044%
HINDUJA LEYLAND FINANCE LIMITED_AGENT	0.077%	0.018%
HIVELOOP TECHNOLOGY PRIVATE LIMITED_UDAAN AGENT AGENT	0.220%	0.051%
HOME CREDIT INDIA FINANCE PVT LTD CUSTOMER	0.212%	0.049%
HUMANA CAPITAL_AGENT	0.124%	0.029%
ICICI AGENT HOME LOAN	0.179%	0.041%
ICICI AGENT OD	0.179%	0.041%
ICICI AGENT RETAIL LOAN	0.179%	0.041%
ICICI CUSTOMER HOME LOAN	0.179%	0.041%
ICICI CUSTOMER RETAIL LOAN	0.179%	0.041%
IDFC FIRST BANK LTD CUSTOMER	0.165%	0.038%
IDFC YOLO TRAVEL TECH_AGENT	0.193%	0.044%
IIFL HOME CUSTOMER	0.193%	0.044%
IIFL HOME FINANCE LTD AGENT	0.193%	0.044%
IIFL SAMASTA FINANCE LIMITED AGENT	0.083%	0.019%
IIFL SAMASTA FINANCE LIMITED_CUSTOMER	0.124%	0.029%
INDUSIND BANK LIMITED AGENT	0.096%	0.022%
INDUSIND BANK LIMITED CUSTOMER	0.096%	0.022%
KAMAL FINCAP PRIVATE LIMITED_AGENT	0.077%	0.018%
KINARA CAPITAL_AGENT	0.105%	0.024%
KINARA CAPITAL_CUSTOMER	0.105%	0.024%
KOGTA FINANCIAL INDIA LIMITED AGENT	0.110%	0.025%
KPB FINCARE PVT LTD AGENT	0.151%	0.035%
L & T FINANCE LIMITED CUSTOMER	0.069%	0.016%
L AND T FINANCE LIMITED_CUSTOMER_CL_CHILD	0.069%	0.016%
L AND T FINANCE LIMITED_CUSTOMER_FARM_CHILD	0.069%	0.016%
L AND T FINANCE LIMITED_CUSTOMER_HF_CHILD	0.069%	0.016%
L AND T FINANCE LIMITED_CUSTOMER_HL1_CHILD	0.069%	0.016%
L AND T FINANCE LIMITED_CUSTOMER_ML_CHILD	0.069%	0.016%
L AND T FINANCE LIMITED_CUSTOMER_TW_CHILD	0.069%	0.016%
LAXMI_AGENT	0.151%	0.035%
LENDINGKART FINANCE LIMITED AGENT	0.207%	0.048%
LOADSHARE NETWORKS PVT LTD AGENT	0.165%	0.038%
LTFS CL AGENT	0.069%	0.016%
LTFS FR AGENT	0.069%	0.016%
LTFS TW AGENT	0.069%	0.016%
MAHINDRA FINANCE_CUSTOMER	0.157%	0.036%
MANAPPURAM FINANCE LIMITED CUSTOMER	0.220%	0.051%
MEESHO (FASHNEAR)_ CASH DROP AGENT	0.138%	0.032%
MIDLAND MICROFINLTD AGENT	0.069%	0.016%
MIDLAND_CUSTOMER	0.193%	0.044%
MITRATA_AGENT	0.151%	0.035%
MS WHEELSEMI PRIVATE LIMITED CUSTOMER	0.275%	0.064%
MS WHEELSEMI PVT LTD_AGENT	0.179%	0.041%
MUTHOOt MICRO FINANCE LTD AGENT	0.083%	0.019%
NISSAN RENAULT_CUSTOMER	0.179%	0.041%
NOCPL_AGENT	0.069%	0.016%
OROBORO LOANS (TRANSWARRANTY FINANCE) CUSTOMER	0.207%	0.048%
POTAFO PRIVATE LIMITED_AGENT	0.151%	0.035%
PRAMERICA_CUSTOMER	0.179%	0.041%
QWY TECHNOLOGIES PVT LTD AGENT	0.165%	0.038%
RBL FINSERVE_AGENT	0.055%	0.013%
SAIJA_AGENT	0.124%	0.029%
SATYA_AGENT	0.096%	0.022%
SATYA_CUSTOMER	0.096%	0.022%
SHIKSHA _AGENT	0.138%	0.032%
SHIKSHA _CUSTOMER	0.138%	0.032%
SHIVALIK SMALL FINANCE BANK LIMITED_AGENT	0.151%	0.035%
SHIVALIK SMALL FINANCE BANK LIMITED_CUSTOMER	0.151%	0.035%
SHRI RAM FINANCE CORPORATION PVT LTD AGENT	0.165%	0.038%
SHRI RAM FINANCE CORPORATION PVT LTD CUSTOMER	0.165%	0.038%
SHRIRAM FINANCE LIMITED AGENT	0.091%	0.021%
SHRIRAM FINANCE LIMITED CHILD CUSTOMER	0.091%	0.021%
SMHFCL_AGENT	0.165%	0.038%
SMHFCL_CUSTOMER	0.165%	0.038%
SONATA FINANCE PVT LTD_AGENT	0.096%	0.022%
SURYODAY_AGENT	0.096%	0.022%
SURYODAY_BRANCH_AGENT	0.10%	0.02%
SVATANTRA MICROFIN PRIVATE LIMITED _AGENT (GROUP)	0.096%	0.022%
SVATANTRA MICROFIN PRIVATE LIMITED _AGENT(BULK)	0.096%	0.022%
SWADESH MILK_AGENT	0.110%	0.025%
TOPUP AGENT	0.135%	0.031%
TP RENEWABLE MICROGRID LIMITED_BH_CUSTOMER	0.207%	0.048%
TP RENEWABLE MICROGRID LIMITED_UP_CUSTOMER	0.207%	0.048%
TRACTORS AND FARM EQUIPMENT LIMITED_AGENT	0.171%	0.039%
TVS CREDIT SERVICE L AGENT	0.083%	0.019%
TVS CREDIT SERVICE L CUSTOMER	0.083%	0.019%
UJJIVAN SMALL FINANCE BANK LIMITED _AGENT	0.055%	0.013%
UJJIVAN SMALL FINANCE BANK LIMITED _CUSTOMER	0.110%	0.025%
UJJWAL_AGENT	0.138%	0.032%
UP MONEY LTD AGENT	0.179%	0.041%
VAYA FINSERV PRIVATE LIMITED_AGENT	0.096%	0.022%
VEDIKA CREDIT AGENT	0.110%	0.025%
VEDIKA CREDIT CUSTOMER	0.110%	0.025%
VEDIKA FINCORP PRIVATE LIMITED AGENT	0.110%	0.025%
VEDIKA FINCORP PRIVATE LIMITED CUSTOMER	0.110%	0.025%
VEDIKA MANUFACTURING PVT LTD_CUSTOMER	0.207%	0.048%
ZIP LOAN_AGENCY_AGENT	0.220%	0.051%
ZIP LOAN_CUSTOMER	0.220%	0.051%
ZIPLOAN AGENCY-URGO_AGENT	0.220%	0.051%
ZIPLOAN AGENT-URGO	0.220%	0.051%
ZIPLOAN CUST-URGO_AGENT	0.220%	0.051%
ZOMATO LIMITED CUSTOMER	0.083%	0.019%