How to pay electricity bill?

What is electricity bill payment?

This service enables retailers to pay a customer’s electricity bill across India.

Step 1: Enter Customer Details

  • The retailer begins by entering the customer’s mobile number.
  • A History Dropdown populates only when the customer has made at least one prior bill payment. Otherwise, no previous payment details will be shown.
  • The retailer can select a previous transaction entry to autofill the rest of the details.
  • Otherwise, select the appropriate Service Provider from the dropdown, as informed by the customer (e.g. UPPCL, TSSPDCL, BSES, etc.).

customer details screen

  • Next, the retailer chooses the Transaction Type:
    • Instant: The payment is processed immediately, ensuring real-time confirmation. This option typically carries a lower commission.
    • High Commission: May take slightly longer to reflect, but offers a higher commission to the retailer.
    • Note: The High Commission option is only available when the bill amount exceeds ₹3000.

  • The Bill Account Number is then entered by the retailer. This is the customer’s unique identifier (such as a Consumer ID or CA Number) for electricity bill payments.

    customer details screen

  • The retailer also enters the Customer’s Name as per the details on the electricity bill.

  • After verifying all entries, the retailer clicks on Proceed to fetch the bill details.

    customer details screen

Step 2: Bill Payment

  • After the bill details are fetched, the next screen will show the Amount to be paid. This amount is auto-filled by the system based on the bill information fetched.
  • The retailer then enters their 4-digit secret PIN to authorize the transaction.

  • Once the PIN is entered, the retailer clicks on the Proceed button.

    Bill Payment Authorization

Step 3: Transaction Success Screen

  • Upon successful payment, a Transaction Successful screen is displayed, with the details of the transaction.

Key Points

  • Ensure the correct service provider is selected based on the customer’s information.
  • Choose the appropriate Transaction Type:
    • Instant commission – Fast processing, lower commission.
    • High Commission – Higher commission, available only if the bill amount exceeds ₹3000.
  • Double-check the Bill Account Number before proceeding.
  • On the payment screen, the bill amount is auto-fetched; the retailer only needs to enter the 4-digit secret PIN.
  • The History Dropdown will display previous bill transactions linked to the information provided, which can be selected to avoid typing the Bill Account Number.