How to do Fino Money Transfer transaction?

What is Fino Money Transfer?

The Fino Domestic Money Transfer service allows users to transfer money to any bank account in India. It is a convenient and secure way to send money, especially for those who may not have access to traditional banking services.

1. Start Fino Money Transfer

Step 1: Select Fino Money Transfer

• Click Money Transfer
• Select Fino Money Transfer

Step 2: Enter the Customer’s Mobile Number

• Type the customer’s 10-digit mobile number
• Click Proceed

2. Register First Time Customer

Step 1: For first time customers, complete customer’s details

• Input the customer’s Full Name (exactly as per Aadhaar)

Step 2: Biometric Verification (eKYC)

• New Customer must provide Aadhaar details during this process
• Connect the fingerprint scanner and ensure drivers are installed
• Ask the customer to scan their finger
• Wait for the “Registration Successful” confirmation

Step 3: Enter OTP for Aadhaar Validation

• Enter the OTP received on the customer’s mobile number
• Click on Proceed to validate

3. Add Recipient

Step 1: Add Recipient

• Registered Customer should enter their mobile number
• Click Add Recipient on the transfer screen

Step 2: Fill in Recipient Details

• Recipient’s Full Name (as per bank records)
• Bank Account Number (mandatory)
• IFSC Code (optional depending on your bank’s policies.)

• Add recipient details (Name and Mobile number)

• Click Proceed to save

4. Transfer Money

Step 1: Enter Transfer Details

• Select the added recipient(s) from the list

• Enter the Amount to be transferred (e.g., ₹1,000)
• Choose IMPS or NEFT
• Click Proceed

Step 2: Final OTP Verification for Transaction

• Enter the new OTP received on the customer’s mobile number
• Enter the secret pin of the retailer
• Click on Proceed to finalize the transaction

Step 3: Transaction Confirmation

• Verify the receipt details (recipient name, account number, amount)
• Share the receipt with the customer

5. Key Points to Remember

1. Select “Fino Money Transfer” from the service provider list
2. Sequence is critical:
   • Submit Aadhaar details
   • Complete eKYC (biometric verification) before proceeding
3. Ensure the mobile number and Aadhaar details belong to the same customer undergoing eKYC
4. The maximum allowable DOmestic Money Transfer transaction limit under a single mobile number with Fino is ₹25,000 per month
5. For Fino Money Transfer, the maximum single transaction limit is ₹5,000. This limit is defined by Fino.

6. Error Messages and Their Explanation

1. Error: “OTP already sent to 9346045046, please wait for minimum 1 minutes before requesting new OTP.”
   • Explanation: OTP has already been generated. Please wait at least 1 minute before requesting another to avoid being blocked.
2. Error: “OTP attempts exhausted. Please try again after 15 min.”
   • Explanation: Maximum OTP attempts have been reached. You must wait for 15 minutes before trying again.
3. Error: “Sorry! Customer number is not allowed to use Money Transfer service due to suspected…”
   • Explanation: The customer’s number may have been flagged due to suspicious or unauthorized activity. Contact support for resolution.
4. Error: “Sorry! Aadhaar number and biometric scan did not match. Please try again. Please clean device surface. Inform customer to clean hands or try different finger.”
   • Explanation: Biometric verification failed. Clean the device scanner and the customer’s finger, or use a different finger for scanning.
5. Error: “Sorry! Customer registration has failed as DOB must be 18 years older and less than 100.”
   • Explanation: Registration failed due to invalid age. The customer must be between 18 and 100 years old.